§1. General Provisions

1. These Terms and Conditions define the rules for using transportation services provided by GZM TAXI Sp. z o. o., hereinafter referred to as the “Carrier”.
2. Placing an order by phone, through the website form, or calculator is equivalent to accepting these Terms and Conditions.

§2. Rules for Ordering and Completing Rides

1. Orders are accepted 24/7 at the phone number +48 692 101 100.
2. For airport transfer reservations, it is recommended to place orders at least 12 hours in advance.
3. The Carrier reserves the right to refuse service in the event of vehicle unavailability or force majeure.

§3. Pricing and Payments

1. Prices generated by the calculator on the website are flat rates and apply to the entire vehicle (not per person).
2. The flat rate includes travel via the optimal route, toll fees, and up to 15 minutes of waiting time for passenger pickup.
3. Additional services (Meet & Greet, Child Seat, XL/XXL vehicle type) are charged according to the current price list available in the calculator.
4. Payment for the service is made to the driver (cash / card / BLIK) or by bank transfer (for regular business clients upon prior arrangement).

§4. Transportation of Passengers and Luggage

1. The number of passengers may not exceed the limits specified for each vehicle type:
   • Standard (Sedan): max 3 persons.
   • XL (Estate/Minivan): max 4 persons + enlarged luggage or 6 persons with hand luggage.
   • XXL (Bus): max 8 persons.
2. The passenger is required to inform about non-standard luggage (e.g., ski equipment, bicycles, wheelchairs) at the time of booking.
3. Transportation of animals is only possible after prior notification and in appropriate carriers.

§5. Cancellation of Reservations and Contractual Penalties

1. Free cancellation of airport transfer reservations is possible up to 2 hours before the scheduled ride.
2. In the event of cancellation less than 1 hour before the scheduled time or passenger no-show at the pickup location (“No-show”), the Carrier has the right to claim reimbursement of travel costs amounting to 100% of the ride value.
3. The passenger bears full financial responsibility for damage or severe soiling of the vehicle interior caused by their fault (upholstery cleaning/washing fee starts from 500 PLN).

§6. Complaints

1. Complaints regarding the quality of services provided should be submitted by email to: biuro@gzmtaxi.pl within 7 days from the date of service completion.
2. The Administrator processes complaints within 14 business days.

§7. Final Provisions

1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and the Road Transport Act shall apply.
2. The Carrier reserves the right to amend these Terms and Conditions. The new Terms and Conditions come into effect on the date of publication on the website.

Publication date: January 2, 2026